Pilates is a welcoming exercise method and we have thoughtfully designed different class options to cater to various levels. Please consult your specific studio as the experience policies may vary. We recommend that all clients, regardless of experience, participate in 3 private sessions. These sessions ensure that you are introduced to the fundamental principles and correct form of Pilates, setting a strong foundation for your practice. Our instructors are skilled in providing modifications and variations to accommodate everyone's needs. Please read the class descriptions carefully before enrolling in a class and consider scheduling your private sessions for an optimal Pilates experience.

Punctuality: Please arrive at least 5 minutes before your scheduled class or session. Arriving on time allows for a smooth check-in process, proper setup, and minimizes disruptions to the class and fellow clients.
Shoe-Free Environment: Upon entering the studio, we kindly ask that you remove your shoes and place them in the designated shoe storage area. This helps maintain cleanliness and prevents outside dirt and debris from being brought into the studio space.
Equipment and Studio Cleaning: After each session, we request that you clean the reformers and any other equipment or props you have used. Disinfectant wipes or sprays will be provided for this purpose. Cleaning the equipment helps maintain hygiene and ensures a pleasant experience for the next client.
Personal Hygiene: Please come to the studio with good personal hygiene. We encourage you to be clean and odor-free before attending classes. Additionally, wearing clean and comfortable workout attire is appreciated.
Personal Belongings: Store your personal belongings in designated areas provided by the studio. We recommend leaving valuable items at home or securing them in lockers if available. The studio is not responsible for any lost or stolen items.
Respect for Studio Space: Show respect for the studio space by treating all equipment, props, and furnishings with care. Avoid placing personal belongings on the reformers or other equipment. Utilize designated storage areas for personal items.
Mindful Conversations: To maintain a peaceful and focused atmosphere, we kindly ask that you keep conversations in common areas and outside the studio space to a minimum. This ensures that everyone can fully engage in their Pilates practice without distractions.

All participants attending classes at all Core Burn Pilates Studios are required to wear grip socks throughout the duration of the class. This policy applies to both group and private sessions. Grip socks are essential to provide enhanced safety and stability during Pilates exercises. The specialized grips on the soles of the socks help prevent slipping on the equipment, minimizing the risk of accidents and injuries. In the event you forget your ask your studio if they are available for purchase .

Kindly note that in order for a group class to be held, it must have a minimum of 3 participants. This policy helps ensure the best possible experience for participants, provide appropriate instructor attention, and maintain the viability of our classes. If you are enrolled in a class that does not meet the 3 person minimum, promptly contact the studio to discuss alternative options. We understand the importance of offering a fulfilling experience, and we provide the following choices:

Move to a Different Class: Based on open availability, you have the option to move to a different group class on the same day. This allows you to still benefit from the group atmosphere and maintain your scheduled Pilates session.
Private Session with Group Class Instructor: You may choose to keep the same class time as a private session with the group class instructor. This provides you with tailored one-on-one focus and attention, ensuring a personalized and customized Pilates experience. Please note that fees may apply for the private session.
Early Cancellation with No Charge: If none of the above options are suitable for you, you have the choice to early cancel the appointment with no charge. We understand that circumstances may arise that prevent you from participating in a different group class, and we want to provide flexibility in managing your schedule.

24 Hour Cancellation Policy: We kindly ask that any changes or cancellations are made 24 hours prior to your scheduled appointment. If you cancel or modify your appointment with less than 24 hours’ notice you will be charged 100% of the total cost for your scheduled appointment, as we are holding the time for you, turning away others. We appreciate your understanding.
If there is inclement weather in the forecast and you will not be able to attend your session due to a potential school closure or delay, please cancel your session within 24 hours of your appointment. Please kindly note that we do not operate according to local school closures, delays etc.
Associated Fee: Failure to cancel within the 24-hour window will result in the forfeiture of the scheduled session out of your package or may be subject to a $20 late cancellation fee. This fee helps cover the costs associated with the reserved space and the instructor's time.
Cancellation Justification: Due to new CDC guidelines we will no longer be extending courtesy early cancels due to COVID. In addition, retroactive claims are not accepted. Example “I missed my class two days ago” , “My package expired last week”, “I didn’t like that class”, ect.
Studio Cancellation: The studio reserves the right to cancel a class, even within the 24-hour window before the scheduled class time, or without notice due to unforeseen circumstances or instructor needs. These circumstances include, but are not limited to, instructor needs, illness, emergencies, or to maintain the group class minimum requirement for an optimal experience for all participants. While we make every effort to provide advance notice of any class cancellations, we acknowledge that unforeseen circumstances may arise, requiring immediate cancellation without prior notice.

Arrival Time for Current Clients: We kindly request that clients arrive at least 5 minutes prior to the scheduled start time of the class. This allows for adequate time to check-in, although we allow a 5- minute grace period for our current and existing clients.

New Client Arrival Time: New clients are required to arrive between 5 to 10 minutes before the scheduled class start time. This time frame allows new clients to complete necessary liability forms before joining the session. New clients will not be allowed to enter the class once it has started, as we require them to fill out liability forms before joining the session.
Zero Tolerance for Late Arrivals: To maintain the integrity of the class and minimize disruptions, we have a zero-tolerance policy for late arrivals.
- Current clients who arrive more than 5 minutes after the class has started will be turned away and will not be permitted to join the session.
- New clients who do not arrive before the start of class will be turned away and will not be permitted to join the session.
Forfeited Session: Late arrivals will result in the forfeiture of the scheduled session. We prioritize the punctuality of our classes to ensure the best experience for all participants.
Late Cancellation Charges: In the event of a late arrival or failure to attend the class, the session will be deducted from the client's package or an applicable late cancellation fee of $20 will be charged. This helps cover the costs associated with the reserved space and the instructor's time.

We strongly encourage all clients to plan their travel and schedule carefully to allow for unforeseen circumstances and avoid the disappointment of forfeiting their session or incurring additional charges.

Advance Reservation: All participants are required to reserve their class slots in advance through our online booking system, Momence, or by contacting our studio directly. This policy ensures proper class preparation and an efficient scheduling process.

Private Session Reservation: Private sessions can typically be reserved up to 24 hours before the scheduled session, subject to instructor availability. This advanced notice allows us to accommodate your preferences and provide the best experience possible. Please note that some studios may have availability for bookings with less than 24 hours notice. We recommend contacting your specific studio for their policy on last-minute reservations.

Recurring Private Session Reservation: If two or more weekly recurring sessions are missed within a one month period the time slot may be released.

Studio's Right to Cancel: Core Burn Pilates Studios reserves the right to cancel a class at any time, for any reason. In such cases, participants will be notified promptly via email or phone. If a class is canceled by the studio, no cancellation fee will be charged to participants.

Instructor Changes: Core Burn Pilates Studios reserves the right to change a classes instructor at any time, with out notice. At times there are unforeseen circumstances that arise and our goal is to have the classes run if at all possible!

Rebooking Fee: For 79th and Sutton Place studios only:

A rebooking fee of $10 will be applied to any participant who changes their scheduled appointment within 24 hours of the class start time. This fee aims to cover administrative costs associated with rescheduling and to uphold the fairness of class availability. The rebooking fee applies to any changes made to a scheduled appointment within the 24 hours leading up to the class start time. Changes made before this window will not incur the rebooking fee.

Booking Platform and Communication: Participants are encouraged to make necessary changes to their appointments as early as possible to avoid the rebooking fee. Changes can be made through our designated booking platform, Momence, or by contacting our studio directly.

Transparency and Notification: The rebooking fee policy will be transparently communicated to all participants during the booking process. Participants will receive a reminder of the policy when they attempt to make changes within the 24-hour window.

Effective Date: The rebooking fee policy will be effective from January 2023. All changes made to appointments scheduled on or after this date and within the 24-hour window will be subject to the rebooking fee.

Communication: The rebooking fee policy will be clearly outlined on our website, booking platforms, and studio signage. Any updates or changes to the policy will also be communicated through these channels.

Refrain from Phone Usage During Class: We do not allow phone usage during class or in the session space to avoid disrupting the instructor and fellow clients. Keeping your phone out of sight and on silent mode helps maintain a tranquil atmosphere and enhances the quality of the session

Silence Phones Before Entering the Studio: We ask that you silence your phone before entering the studio space. This helps prevent disruptions during class sessions and allows everyone to fully immerse themselves in their Pilates practice.

Studio Handling of Ringing Phones: In the event that your phone rings during class, our studio staff will promptly and discreetly silence it for you to minimize disruption.

Taking Phone Calls Outside the Studio: If you need to take a phone call, we kindly request that you step outside the studio to do so. Calls taken inside the studio will be asked by staff to be taken outside.

We understand that emergencies or urgent matters may arise, and we aim to handle such situations with sensitivity while ensuring minimal impact on the class environment.

We prioritize the safety and well-being of our prenatal and postnatal clients. To ensure a supportive and comfortable experience, we have implemented the following policies:

Prenatal Clients: For your safety and to maintain the flow of our classes, we kindly request that prenatal clients transition to private sessions once they reach 20 weeks of pregnancy. Private sessions allow our instructors to provide tailored exercises and modifications that cater to your specific needs during this unique stage. This transition ensures a personalized and safe Pilates practice that aligns with the changing demands of your pregnancy.

Newly Postpartum Clients: If you are a newly postpartum client, we request that you kindly contact the front desk before joining a group class. This allows us to have a conversation with you regarding your postpartum recovery, any specific concerns, and to determine the appropriate class or session type that best suits your needs. We aim to provide a supportive and nurturing environment as you ease back into your Pilates practice after childbirth.

Open Communication: We encourage open communication between our instructors and prenatal/postnatal clients. Please feel free to share any relevant information, concerns, or limitations related to your pregnancy or postpartum recovery. This allows us to better support you and tailor the exercises to your individual needs.

Modifications and Rest Breaks: Our instructors are trained to provide appropriate modifications and rest breaks for prenatal and postnatal clients. We prioritize your comfort and safety throughout the class, ensuring that the exercises are suitable for your stage of pregnancy or postpartum recovery. Please communicate any discomfort or need for modifications during the class.
Medical Clearance: Prior to participating in Pilates classes during pregnancy or in the early postpartum period, we recommend consulting with your healthcare provider to obtain medical clearance. This ensures that you are ready and safe to engage in physical exercise.

We strive to provide transparent policies regarding package expirations and refunds. We understand that life can be unpredictable, and circumstances may arise that prevent you from using your classes within the designated expiration period. Therefore, we have established the following policy:

Package Expiration Dates: All class packages offered at our studio have different expiration dates. These expiration dates are set to ensure fair access to our services for all clients and to maintain the integrity of our pricing structure. We kindly request that you review the expiration date of your package upon purchase and plan your classes accordingly.

No Refunds on Expired Class Packages: Our studios do not provide refunds on expired class packages. We understand that situations beyond your control may arise, but our class packages are priced and structured with the expiration dates in mind to ensures fair and equitable access to our services for all clients.

Maximizing Package Benefits: We encourage you to make the most of your package and maximize the benefits of your Pilates practice within the designated expiration period. Planning your classes in advance and maintaining a consistent practice can help you achieve your fitness goals and experience the full benefits of Pilates.

Flexibility and Support: While we cannot offer refunds on expired class packages, we are committed to supporting you in finding alternative solutions. If unforeseen circumstances arise that prevent you from utilizing your classes before the expiration date, we encourage you to reach out to our studio staff. We will do our best to work with you and explore the best possible solution within the confines of our policies.

Accepted Forms of Payment: Our studios accept cash, checks, and major credit cards, including Visa, MasterCard, American Express, and Discover.
Cash Transactions Limit: Please note that for security and operational reasons, certain studios are unable to accept cash transactions exceeding $300. We kindly request that alternative payment methods, such as checks or credit cards, be used for amounts exceeding this limit.
Checks: If you prefer paying by check, please make it payable to CORE BURN STUDIOS. Ensure that the check is filled out accurately and signed before submitting it as payment. In the event of a returned or bounced check, a $50 fee will be applied to cover administrative costs.
Payment Due: All classes and sessions must be paid for in advance before they occur. We aim to streamline the check-in process and provide a seamless experience for all clients. Without reconciling outstanding payments, you will not be admitted into the class or session.
Reconciling Payment: In the event that a client has not reconciled payment after a session has occurred, we reserve the right to charge the client for the outstanding balance. This charge will be applied to the client's preferred payment method on file or through an alternative arrangement agreed upon between the client and the studio.
Payment Receipts: Upon making a payment, you will receive a confirmation of the transaction. Please retain this confirmation for your records.
We encourage timely payment to avoid any disruption to your Pilates practice. If there are exceptional circumstances that may cause a delay in payment, we kindly ask that you communicate with our studio staff as soon as possible to make alternative arrangements.

Proof of Purchase: To be eligible for a refund, you must present a valid proof of purchase, such as a receipt or order confirmation.
Eligibility Period: Refunds are accepted within 30 days from the date of purchase. After this period, we may not be able to process a refund, unless the item is covered under a manufacturer's warranty or falls within certain exceptional circumstances.
Item Condition: The item being returned must be unused, in its original packaging, and in a resalable condition. We reserve the right to decline a refund if the item shows signs of wear and tear, damage, or alteration.
Refund Method: Refunds will be issued in the same form of payment originally used for the purchase. If the original payment method is not available or if a different payment arrangement was made, we will work with you to find a suitable refund method.
Non-Refundable Items: Certain items may not be eligible for a refund due to hygiene reasons, safety concerns, or other limitations. These items typically include but are not limited to, socks, personal care products, perishable goods, and customized or personalized items. Please inquire with our store staff for specific details regarding non-refundable items.
Return Process: To initiate a refund, please bring the item along with the proof of purchase to our retail store. Our staff will assess the item's condition and process the refund according to our policy. In some cases, we may require additional information or documentation to complete the refund process.
Store Credit or Exchange: In addition to refunds, we may offer the option of store credit or exchanges for eligible items. This provides flexibility and allows you to choose an alternative product or make future purchases.

Our Retail Refund Policy aims to ensure fair and consistent practices while providing our customers with a positive shopping experience. We appreciate your understanding and cooperation in adhering to this policy.

Our pricing and structure are designed to provide equitable access to our services for all clients. While we understand that unexpected situations can arise, we maintain a strict no-refund policy to maintain consistency and fairness for everyone.

No Package Refunds: Kindly be aware that once a package is purchased, individual studios may not be able to issue a refund for any reason. We do not issue refunds for any packages or classes once they have been attended. This policy applies to all circumstances, regardless of the reason for the refund request.
Contact Us: If you have any questions or concerns regarding this policy, please do not hesitate to contact our studios. We are here to assist you and provide further clarification if needed.

By purchasing our packages or attending our classes, you acknowledge and agree to abide by this no-refund policy. We appreciate your understanding and continued support of Core Burn Studios. Thank you for being a valued part of our community!